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EXCHANGE PROCESS

1. Take pictures of shoes and save them

2. Send the photo to the customer service for confirmation, and tell our CS staff the size and color you want

3. We will give you a replacement label, you can mail the product to the address on our label, and we will resend the product you want

Note: The goods must be returned to us through the label, otherwise we will not receive the goods

We offer a 180-day trial period. You can return or exchange your shoes for free with no questions asked. For returns and exchanges, click here.

Please note that shoes, socks, undies & apparel must be unworn and undamaged in their original packaging within their return timeframe and all sock bundles and other accessories are final sale. Lastly, refunds must be requested in the same country as the original purchase.

Please allow 2-3 weeks (including transit time) for the processing of your refund and check our Refund Policy to know more

We will only unconditionally replace the defective or damaged items, you do not need to return them to us, we will compensate you or reschedule a new package.

If you need to exchange them for other colors or sizes, please return them first and we will replace them with new ones. If you need to exchange, please contact us first, and then the customer service will ask you about the situation and obtain the order information to apply for a special return label. Please print out your exclusive return label and paste it on the packaging you send back so that the warehouse can recycle the goods smoothly.

Any questions, please send us an email at support @ geckoman.com.

Most Ground shipments typically arrive within 3-7 business days. We also don't offer overnight expedited. Please keep in mind, estimated shipping times DO NOT include processing times. Most orders take 1-2 business days to process. Processing and shipments are based on business days only and DO NOT include holidays or weekends. Please refer to our Shipping Policy for more information.

Due to current measures to protect the safety of our distribution center employees, you may experience delays in order processing and delivery.

You will receive an email confirmation as soon as your order ships and you can contact us totrack your order.

You can only ship to one address each time you check out. If you are shopping for people at different addresses, you'll need to place each order separately.

No, currently we do not provide international shipping on geckoman.com. Shipping is limited to the United States.

We currently only accept PayPal.

If you have a promotion or coupon code that you want to redeem, please enter the code during checkout.

Please note that only one promotional code can be used per order, with the highest discount for settlement, and some codes require logging in to your Geckoman account.

Sometimes we will offer discounts on certain styles! Discounted products are still eligible for free return + free exchange. Please follow our website, Facebook for real-time discount information.

Thank you very much for placing an order with us! We will ship the order within 12 hours after you place the order, and the order information cannot be changed after delivery. If you need to change or cancel the order, please send us an email (support @ geckoman.com) or contact online customer service before shipping. We will serve you at the fastest speed!

We're honored you want to send a pair of Geckoman as a gift to a loved one! Unfortunately, we are unable to accommodate any special messages or unique wrapping.

Sales tax is automatically included in the product price. Sales tax can be refunded with returns. Thank you for your understanding, thank you for shopping with us.

Geckoman shoes have 3 key features:

1.Orthotic Arch supports you by aligning at the optimal position to properly balance your foot. Geckoman footwear provides unmatched support and improves how your body functions from the ground up.

2.Geckoman footwear proudly features a thick layer of slow recovery that customizes to your particular feet, for the ultimate footwear experience.

3.Anti-Microbial Technology is embedded in Geckoman footwear, it's easy to maintain a clean and healthy environment for your feet.Insoles helps prevent the growth of bacteria and fungi and helps keep your feet odor free.

All our styles are sold in wider widths. If you want to know more about it, please check the size chart on the product page.

Any person with or without a foot problem can benefit from wearing Geckoman orthotics! It is estimated that over 70% of the population suffer from rolling inwards of the foot and fallen arches (i.e., excess pronation), which is the major contributing factor to foot problems. As we get older this problem often worsens.

These persons in particular can benefit greatly from wearing Geckoman orthotics:

Those over 50: As we get older, the muscles and ligaments in the foot become weaker, as do the bones due to calcium reduction. In addition, the fatty padding under the foot thins out, which means less protection and cushioning for the bones, in particular the heel bone. Fallen arches combined with thinning fat tissue are a recipe for foot problems. Heel spurs are the most common foot complaints for those over 50.

People who are on their feet all day: Factory workers, nurses, teachers, people in retail and many other industries are required to stand on their feet for hours each day. Hard, unforgiving surfaces like concrete and asphalt take their toll after prolonged standing even for young and healthy people! Most common complaints are tired, aching feet and legs as well as low back pain. Women who are required to wear dress shoes with heels (e.g., in retail or hospitality) often suffer from pain under the ball of foot (metatarsalgia) and/or aching legs.

Runners & athletes: Because athletes put so much strain on their muscles and bones and ground reaction forces are much higher (up to 4 times the body weight), biomechanical injuries are more the rule than the exception. Orthotics play a major role in preventing sports injuries such as Achilles Tendonitis, shin splints and problems in and around the knee joint. Plus, running pain-free enables any athlete to perform better!

High-heel wearers: Most women know that high heels are not good for their feet, however many women do wear them. Common symptoms occurring from wearing high heels are pain in the back of the legs (and shortening of the calf muscles over the long term), ball of foot pain, pain under the arch and the heel. Geckoman are specifically designed to reduce discomfort associated by heeled shoes and sandals.

Pregnant or overweight people: Excess weight worsens the effects of excess pronation and its related pains. Proper alignment and support are crucial for those carrying additional weight, which creates additional forces on the feet, ankles, knees and back.

Our shoes have helped thousands suffering from heel pain and plantar fasciitis.The vast majority of our customers who purchase Geckoman for their plantar fasciitis end up keeping the shoes. We have heard from many of our customers that the range of relief can be nearly immediate! But for some, it can take the full break-in period (7days) to start feeling relief.

Many of our customers will find that Geckoman shoes are comfortable right out of the box, others may have a slightly different first experience. The information below will vary depending on the person and foot. In order to achieve superior comfort in our shoes, we recommend wearing the shoes for a couple hours a day, for 2-3days, to allow your foot to adjust to the new support that Geckoman shoes provides. You should find the product to be completely comfortable and support within few days.

Geckoman shoes can be cleaned by hand-washing them with a damp cloth and mild detergent. For best results, clean your shoes immediately after exposure to mud or dirt. Allow shoes to air-dry at room temperature. It is important that you do not machine-wash or machine-dry your sneakers.

For nubuck or suede, brush gently with a soft suede brush to remove stains or marks. For stubborn stains use a suede eraser first, and then brush gently with a suede brush.

We recommend testing any cleaning products on a small, unseen area at first and allowing it to dry completely before cleaning the entire shoe. Please make sure that the products you are using are made for the specific material that your shoe is made of.

If there is an odor, pour a small amount of baking soda in your shoes at the end of your day to soak up the sweat and eliminate odor. Tap the powder out the next morning.